privacy policy banner

Privacy & Cookies Policy

GlobalGiving values you and respects your privacy. We collect information to support our relationship with you, improve our services, and communicate about promotions or special services. We recognise that we must maintain and use information responsibly and that comply with any laws and regulations which apply to our use of your personal information (in particular the Data Protection Act 1998).

This policy describes what personal information we collect and how we use it. You can always find the most current version of our privacy policy on this page

By accessing or using www.globalgiving.co.uk ('our website'), you agree to be legally bound by this Privacy Policy and our Terms and Conditions as they may be modified and posted on our website from time to time.

If you do not agree to this Privacy Policy then you may not use our website.

Collection and Use of Personal Information

We collect personal information when you create an account or edit your account information, donate to a project, or send a gift card. We also collect some technical information about your use of our website. This information is used to facilitate your use of the site and your donations, to contact you when necessary, and to improve your experience.

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including (but not limited to) your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our 'Associates'). These Associates may be located in countries outside the EEA that do not have laws to protect your information. Our primary Associate is GlobalGiving Foundation located in Washington DC in the United States of America. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Further details of the companies and countries involved in processing your data will be provided on request.

For the purposes of the Data Protection Act 1998, the data controller is GlobalGiving UK (registered company number: 5824642 and registered charity number 1122823, whose registered office is at 1st Floor 12A Elizabeth House, 39 York Road, London, SE1 7NQ, United Kingdom)

Creating a GlobalGiving.co.uk Account

When you create an account on our website, we collect basic information about you - your name and email address. We collect additional personal information if you submit a profile or picture, or create a GlobalGiving gift registry.

Making a Donation

When you make an online donation on globalgiving.co.uk, we collect personal information such as your name, billing address, and email address, if you have not already provided these details. Credit card or bank account numbers are collected by our third-party payment vendor PayPal, PayPal's use of your information is based on their terms of service and policies, which you should review. GlobalGiving will collect only your GlobalGiving account information and donation history. We do not collect or have access to the credit card numbers or bank account information PayPal collects to process online transactions.

Gift Certificates

If you give a GlobalGiving gift certificate, we collect the name, email address, and mailing address of your recipient, as well as a personal message from you. This information is collected only to facilitate this service and we use it in good faith that the recipient will not object to us using it in this way

Contests, Promotions, and Surveys

Sometimes GlobalGiving may invite you to participate in contests, take advantage of special promotions, and complete online surveys. The information we collect from these contests, promotions, and surveys may be associated with your individual account in order to help us improve our website and services. This information will only be shared as described in this policy, and your answers to surveys will only be used in aggregate.

What are Cookies

We collect some technical information about how you access and use our site. Cookies are small files that a website stores on your computer. We use cookies to collect information such as what type of browser you are using, the website from which you enter globalgiving.co.uk, and the pages you view as you tour our site. We use this information to improve your experience (such as remembering your name or the items in your Giving Basket) and to help us compile aggregate statistics that allow us to make improvements in design and content to better serve you. An IP address is a number that is assigned to your computer when you are using the Internet. Like most websites, we identify your computer by its IP address. We use this to monitor information, such as the number of visitors that visit our website.

Cookies used by GlobalGiving

Cookies used by third parties

Managing Cookies

You can customise your browser's cookie settings to manage what cookies are sent to you or which cookies are set on your computer. For more information about to manage cookies on your web browser vistit www.aboutcookies.org.

Disclosure of Personal Information

We will share your personal information with our agents, representatives, service providers and contractors in order to process your donations, offer you services in connection with our website, communicate news and information about GlobalGiving, provide customer service, enhance and improve customers' donor experiences, and complete financial transactions. If you tell us you are a UK tax payer and ask us to collect Gift Aid on your donations, we may share your personal information with HM Revenue and Customs in order to process Gift Aid claims.

These third parties are provided with your information only to the extent necessary to serve these purposes, or as otherwise authorised by this policy.

Aside from the purposes described above, we will not disclose your personal information only in accordance with the Data Protection Act 1998, for insurance when we are legally obliged to do so, or we consider that an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or to protect our rights or property, or the rights or property of another person.

We may share aggregated demographic and statistical information with our other partners. This will not be linked to any personal information that can identify any individual person.

If (with your consent) we pass on your personal details to projects or organisations that you choose to support using our website, we are not responsible for the subsequent use of your personal information by those projects or organisations. You should contact them directly if you wish to stop receiving further communications from them. As with our Associates, these projects and organisations may be located in countries outside the EEA that do not have laws to protect your information.

Viewing and Updating Your Information on globalgiving.co.uk

You can access your account information at any time by going to the My Account page. You can make changes to your information and update your account at any time.

You also can unsubscribe from a GlobalGiving newsletter at any time by sending an unsubscribe email as described at the bottom of every GlobalGiving newsletter, or by updating your newsletter subscriptions on the My Account page.

Links to Other Websites

Other websites, including those of our partners (links to which appear on globalgiving.co.uk), have their own privacy policies. When you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the GlobalGiving privacy policy. We encourage you to read that policy before submitting any personal information.

We recommend that you take all appropriate steps to safeguard your personal information online.

Privacy Policy Updates

Our privacy policy is regularly reviewed to make sure we continue to serve the privacy interests of our customers. If our information practices change materially, we will post the policy changes on the privacy page of this website to notify you of these changes. Please check our website periodically for more information on how we use the data we collect.

Contact Us

If you contact us by using the "Contact Us" links on the footer of our site, we will try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We also may file your comments and share them with our customer care team to improve our service in the future.

If you still have questions or concerns regarding our privacy policy, or would like to review the information we hold about you, please email us at or write us at GlobalGiving UK, 1st Floor 12A Elizabeth House, 39 York Road, London, SE1 7NQ, United Kingdom.