GlobalGiving Help/FAQ

If you have a question about globalgiving.co.uk, please have a look in the FAQs below.

If you'd like to get in touch with the GlobalGiving UK team, please feel free to contact us - or if you'd prefer to just leave a comment, you can use the feedback page.

Frequently Asked Questions

General queries:

For Individuals and donors:

Projects:

Donations:

Online Volunteering:

Gifts and Gift Registries:

Security:

For Project Leaders

For New Organisations

General queries:

What is GlobalGiving UK?

GlobalGiving UK is a small charity (no. 1122823) which virtually connects donors in the UK with grassroots non-profit projects all over the world. GlobalGiving.co.uk acts as a marketplace where individuals can choose between vetted non-profit projects online. Donors can search by country and theme and give their money, time, knowledge and skills online to support the causes that inspire them. They can interact with the projects they love and stay up-to-date with their progress and development through regular feedback.

What does GlobalGiving UK believe in?

GlobalGiving UK believes that passionate non-profit projects and generous individuals can change the world - all they need is a chance to work together. We aim to overcome the traditional barriers between people who are working on the ground to implement impactful charitable projects and people who want to support causes that will actually make a difference. We believe that connecting these two key groups will transform the way in which charity is conducted and help to change the world.

Where did the GlobalGiving UK concept come from?

GlobalGiving UK's sister charity, the GlobalGiving Foundation, was founded in the US by two former World Bank executives aiming to create a new, high-impact way for people to make charitable donations to projects across the world. They created the GlobalGiving platform in 2002 and have since enabled over 3,500 projects to raise more than $30 million from donors in the US.

In 2008, GlobalGiving UK was set up to give donors in the UK the same choice and control over their charitable giving.

How are GlobalGiving's services unique?

GlobalGiving connects donors to causes at the project level. This means that funds are sent directly to the project, rather than to the larger charitable organisation running it.

GlobalGiving UK enables donors to communicate directly with project leaders and see exactly how their money is being used, helping donors to make an informed and intelligent choice about their charitable giving.

With the help of our trusted partners, GlobalGiving UK can identify, vet, and promote projects which might otherwise be unable to reach UK supporters.

What has GlobalGiving UK achieved so far?

GlobalGiving UK's website connects donors to non-profit projects. At any one time, the UK website displays around 400 projects in over 80 countries. So far over £1.5 million has been donated through GlobalGiving.co.uk.

How is GlobalGiving UK funded?

GlobalGiving UK operates as a small UK registered charity, with a small team. To cover its own charitable costs, GlobalGiving UK has received backing from a number of eminent foundations and investors including Nominet Trust, Esmee Fairbain Foundation, Joffee Chairtable Trust, CAF Venturesome, the Travel Foundation, the Mathias Family Trust and a number of major donors. On a regular basis, GlobalGiving UK collects 10% of all donations made to help cover its own costs.

Who does GlobalGiving UK fund?

GlobalGiving UK does not provide grants or direct funds; we enable non-profit projects to fundraise through our website. To fundraise on GlobalGiving.co.uk, projects have to undergo our rigorous vetting process and prove that they have a genuine charitable purpose. We do not give funds to individuals.

For individuals and donors:

Projects:

How are projects selected for GlobalGiving UK?

GlobalGiving UK sources projects in two ways:

We work with a trusted network of 'project sponsors' to source projects. These project sponsors are established, reputable organisations such as Ashoka, IDEX, and Mercy Corps who recommend projects - either their own, or those run by their local partners - to GlobalGiving UK. Charitable projects are also sometimes recommended by the businesses and corporations with which we work.

  1. Two or three times a year, we host events which allow organisations to start using GlobalGiving.co.uk. To gain a long-term spot on the website, organisations must achieve a certain amount of both funds and donors during a prescribed time period. In the past these events have been 'Project Challenges', although we will soon be running a 'Grassroots Gateway' challenge which will give smaller organisations a chance to use the website.

What is a project leader, and what do they do?

Each project on GlobalGiving UK has a dedicated project leader who implements the project on the ground. To gain a place on GlobalGiving UK, each project leader must be committed to providing regular updates about the project's progress and development. They also act as the point of contact for the project.

How do I know that a project is trustworthy?

The GlobalGiving UK team thoroughly vets all the organisations on the website and ensures that every posted project is screened, legitimate, and serving a genuine charitable purpose. If you want to know more, please read about the vetting process.

How can I find a project that's right for me?

There are usually over 400 projects available on globalgiving.co.uk at any time. Projects are organised by country and theme to make it easy for you to find one that really appeals to you. You can also search for a keyword or browse by age, funding, sponsor, or the organisation running the project. If you're feeling overwhelmed by the choices available, you can use our 'donation wizard' to find your perfect project.

How can I help, connect to, or follow the progress of a GlobalGiving UK project?

If you want to support a project, you can donate money to it here on GlobalGiving.co.uk. You can choose whether you want your contribution to be a one-off, a recurring donation, or a gift for someone special. Our new Online Volunteering platform means that you can also give your time, skills and knowledge online. Or, you can choose another way to help out - such as making a gift registry or signing up for our newsletter - from our get involved page.

To connect and communicate with a project, you can read their updates, leave them a comment, or get in touch with the project leader - you'll find their contact details on the project page.

To stay up to date with a project's progress, development and successes, you can read reports from the project leader. You'll find these posted on the project page, or you can have them emailed directly to you by making a donation or signing up to the project's newsletter.

How do donations reach the projects?

When GlobalGiving UK receives a donation, it is pooled with other donors' contributions to the same project. This money is then either transferred directly to the project or to the sponsor - who wires it straight to the project leader. Funds are usually transferred on a monthly basis, once at least £250 in total donations has been received for the project. Globalgiving.co.uk also claims Gift Aid for eligible donations and subsequently transfers these to the appropriate project as well.

What order are projects shown in, and how are the 'featured projects' on the homepage chosen?

Projects on GlobalGiving.co.uk are organised by an algorithm based on the number of donations each has received, the amount of funds they have raised, how close they are to their funding goal, and the frequency of their feedback. This means that those projects which are actively involved with GlobalGiving UK - those who are most keen to use the website to fundraise and connect with donors - are given greater visibility.

The algorithm determines the website's top 100 projects, from which projects are selected at random to become the 'featured projects' displayed on the GlobalGiving.co.uk homepage.

Can I help my favourite charity get on to GlobalGiving UK?

If you want a non-profit project or organisation which you support to appear on GlobalGiving UK, we'll need to get in touch with them to explain the benefits of working with us and find out if they want to get involved. We suggest you either ask them to contact us, or let us know their details so that we can give them a call. For more details, please see our recommend a project page.

Donations:

How can I pay?

Donations can be made via most credit or debit cards, PayPal or cheque.

Cheques should be made payable to GlobalGiving UK, with the ID number of the project you're supporting written in the memo field. Please send cheques to:

GlobalGiving UK
1st Floor 12A Elizabeth House
39 York Road
London, SE1 7NQ
United Kingdom.

Is my donation eligible for Gift Aid?

If you are a UK taxpayer, your donation should be eligible for Gift Aid, which we can collect and send to the project you've donated to. For more information about Gift Aid, please visit the HMRC Gift Aid website.

Does GlobalGiving UK charge a fee?

GlobalGiving UK uses 10% of donations to cover its own costs as a small UK charity. Because funds go directly to the project level - rather than through the organisation running the project - your contribution goes much further than most other international giving options. The 10% which GlobalGiving UK uses goes towards vetting projects, transferring funds, and maintaining and running the website. We do not charge non-profit organisations to use the website.

What is the minimum donation?

The minimum donation on GlobalGiving.co.uk is £5.

How much do donors usually give?

People choose how much they give to a project through the website. Small contributions can be very powerful, particularly when lots of people come together to give to one project. The average donation is around £30

What are the 'donation options' for?

The 'donation options' displayed on each project page are examples given by the project leader to illustrate how specific amounts of money could help them. Donation options are intended to give donors a tangible sense of how their contributions will be used. However, you are not required to select a donation option; you can also enter an amount of your choice (starting at £5) in the box labelled "Other Amount".


Most project leaders use a variety of channels to raise funds for their projects. When you donate to a project through GlobalGiving UK, your donation will always be directed to that project and its defined activities. However, depending on the overall amount of funds raised by a project - both through GlobalGiving UK and from other sources - the project leader will decide to pursue a combination of different value outcomes, allowing the project to deliver a complete suite of products and services to its constituents.

How do I keep track of my donations?

When you give through GlobalGiving UK, you will be asked for a minimal amount of information to create a user profile. This profile will allow you to keep track of your giving history, and to access project updates. In addition, all contributions made to projects through GlobalGiving UK will be acknowledged with a receipt.

There's been a problem with my donation, can I get it refunded?

Unfortunately, we are unable to offer refunds to donors who have changed their mind about their donation. However, if you've experienced a problem whilst making a donation through GlobalGiving.co.uk, please get in touch and we'll see what we can do to help.

What is a 'major donor'?

Major donors are individuals who want to make a large gift of money. GlobalGiving UK's Thousand Pound Club lets us help major donors to create a personalised 'giving portfolio' which will direct their gifts to the countries and causes they care most about. If you are interested in becoming a major donor, please visit our Thousand Pounds Club page.

How can I fundraise for a project on GlobalGiving UK?

If you want to organise a fundraising event to raise money for your favourite GlobalGiving UK project, you can create an online fundraiser page. Or, if you've got a JustGiving account, you can now use it to fundraise for your favourite GlobalGiving UK projects. Visit the JustGiving website to find out how.

What is GlobalGiving Time?

GlobalGivingTime is a new platform that connects you to volunteers from around the world. It allows professionals to share their skills and time with nonprofit organisations. The volunteers complete online tasks requested by the nonprofit partner: from technical, marketing, fundraising or social media advice to graphic design tasks. These volunteer links also create strong, on-going relationships between nonprofits and supporters.

Can I volunteer?

Yes! With GlobalGivingTIME you can support nonprofits around the world without leaving your office or home. By applying your time and skills you can help meet pressing, practical needs of grassroots nonprofits around the world. Click here to learn how. If you're interested in volunteering in-country with a nonprofit, drop us a line!

GIFTS AND GIFT REGISTRIES

What is a GlobalGiving UK gift registry?

A GlobalGiving UK gift registry allows you to make a list of your favourite projects on GlobalGiving UK and ask your friends and family to support them on your behalf. GlobalGiving UK gift registries are a great alternative way to celebrate weddings, birthdays and other special occasions, or just to raise money for a project you're passionate about.

Can I make my donation into a gift?

Yes, GlobalGiving UK offers 'tribute e-cards', these are donations made to a specific project on someone else's behalf. Simply select "make in honour of" above the donation options on your chosen project's page and fill in the recipient details. If you like, you can also add a personalised message. The recipient will be sent an e-card detailing the donation made in their name, and can then follow the progress of the project online.

Can the recipient of a gift choose their own project?

Yes, GlobalGiving UK also offers 'gift e-cards' which allow the recipient to choose which GlobalGiving UK project they would like to support. When you give someone a gift e-card, you decide how much to donate and the recipient chooses which GlobalGiving UK project to send the donation to. They can then see the impact of the donation by following the project's progress and development.

How do I purchase a gift e-card?

To give a GlobalGiving UK gift e-card, you simply need to tell us how much you would like to give and let us know where and when to send it. You can add a personalised message and choose between an e-card and a print-at-home version. Just follow the instructions on the give a gift e-card page .

How do I redeem a gift e-card?

To redeem a GlobalGiving UK gift e-card, choose the project that appeals the most to you on GlobalGiving UK and enter your gift e-card number when you reach the checkout. Alternatively, use our gift e-card redemption page to enter your number first, and then just pick your favourite project.

Do I have to redeem the entire gift e-card amount at once?

No, you can redeem a portion of your gift e-card amount as long as your Giving Cart total is less than the Gift Card amount. The remaining balance will be kept on the e-card so that you can redeem it at another time. However, if your Giving Cart total exceeds your gift e-card amount, you must redeem the entire e-card.

Can I make a donation that is greater than the amount of the gift e-card?

Yes, if your donation exceeds the amount of your gift e-card (by a minimum of £5), you can pay for the balance using a credit card or PayPal.

Can I use a gift e-card to buy another gift?

No, if you have been given a gift e-card, you cannot use it to purchase another gift.

Can I use more than one gift e-card at the same time?

Yes, if you are using more than one gift e-card, enter one code at a time and click the "update" button after each entry. Each e-card will appear as a separate item above the code entry box.

Is there a time limit for using a gift e-card?

Unless otherwise stated, gift e-cards last for a year after they've been given. After this time, GlobalGiving UK will distribute the funds on the card to worthy projects on the site at our discretion.

Security:

How does GlobalGiving UK ensure security for donors?

All projects on GlobalGiving UK are thoroughly vetted to ensure their legitimacy and that they have a genuine charitable purpose. Furthermore, GlobalGiving works with a range of established, respected international organizations and networks such as Ashoka,IDEX, the United Nations Development Programme, and the World Bank Development Marketplace to identify grassroots non-profits

What is GlobalGiving UK's privacy policy?

When you make a contribution to a project on globalgiving.co.uk, your name, billing address, email address, and credit card information are collected by PayPal, our third-party credit card vendor. If you ask to be placed on our email list, we will collect your name and email address. While we encourage donors to share their name and address with the project leader so that long-term relationships can develop and flourish, donors may elect to remain anonymous. If you choose to remain anonymous, GlobalGiving UK promises to maintain your complete privacy. To learn more, please have a look at our detailed privacy & cookies policy.

For Project Leaders

What is a project leader?

Every project shown on globalgiving.co.uk has a project leader working on the ground at the project administrating its work. Project leaders liaise with the GlobalGiving UK community, supplying project reports and responding to donors' comments. They are expected to be in frequent communication with GlobalGiving UK.

What makes a project page great?

To make a brilliant project page on globalgiving.co.uk, we think it's important that you:

- Make the project title clear, concise and descriptive.

- Tell donors how they can help.

- Be the eyes of your donors - tell them what's happening at the project.

- Include a clear, concise summary of your project.

- Make sure your project description is easy to understand.

- Post an achievable and reasonable funding goal.

Will my project be fully funded?

Although numerous projects have been fully funded on globalgiving.co.uk, we do not guarantee that your project will be completely funded. GlobalGiving UK is an online marketplace where donors can support the projects that they're passionate about. Therefore it is important for project leaders to make their projects as attractive as possible and to actively engage in online fundraising and drawing donors to their project page.

What are project updates and why do they matter?

Project updates are reports about a project's progress and development written by the project leader. They are posted on the project's page and are emailed to everyone who has donated to that project. GlobalGiving UK requires that a new update is posted at least every three months, and projects which fail to report will be removed from the website.

Project updates show donors the real impact of their money, as well as encouraging them to stay engaged and potentially make further contributions.

How do I receive the funds that come through GlobalGiving UK? How long will this take?

During the application process, project leaders are asked to provide their bank details in a Disbursement Form. We use this information to make disbursements once a month, accompanied by a Disbursement Report. For international organizations, funds are transferred on a monthly basis once at least £250 in total donations has been received for the project.

Is there a limit to how much money I can request?

Yes. GlobalGiving UK does not allow projects to request more than £1 million on the website. However, any project which requests more than £100,000 will be asked to provide detailed budgetary information and will require approval from GlobalGiving UK.

We strongly recommend that projects do not request such large portions of money. We have found that donors respond better to small, manageable budgets which allow them to feel that their contribution will make a real difference. We therefore recommend that you set a small budget (i.e. between £1000 and £5000). Setting a smaller goal is also to the advantage of your project since 20% of its ranking on the website is determined by how close the project is to reaching its fundraising aim.

Can GlobalGiving UK remove my project once it's been posted?

Yes. GlobalGiving UK can remove projects which fail to comply with our reporting requirements. We request that projects post a progress report at least every three months. If a project fails to do this, we will first issue a warning and then remove the project from the website.

Can I post more than one project at a time?

Yes, your organisation can have more than one project on the website at the same time. However, we recommend that you do not post multiple projects if you are new to GlobalGiving UK, as it is important for you first to learn how to successfully attract and engage with donors.

Our current project leader is leaving, what should we do?

If you would like to change your project leader, please contact us. We will ensure that all relevant details are changed, and work with the new project leader to make sure that they are comfortable with using GlobalGiving UK and the responsibilities involved.

How do project sponsors work with project leaders?

Project Sponsors are organisations who help GlobalGiving UK by identifying high-quality projects to join our catalogue. Project Sponsors vouch for the credibility of the projects they identify, and enter the project information on the GlobalGiving website. In many cases, they also disburse funds collected for projects on GlobalGiving.co.uk to the individual project leaders.

My project isn't making as much money as I expected, how can I improve this?

If your project isn't raising as much money as you'd hoped, please don't be discouraged! Sometimes, it just takes a while for donors who are passionate about your project to find it.

There's a lot you can do to improve your fundraising on globalgiving.co.uk. For example, by posting project updates more frequently, you can elevate your project's ranking on the website. You can also improve your project page by changing your its write-up and photos, or start mobilizing your former donors and networks to donate to your project. If you don't think you're getting the most out of GlobalGiving UK, please have a look through this page of resources which includes lots of advice on how to fundraise online.

How are projects ranked?

All projects on the website are ranked; this determines the order in which they are listed. Your project will be ranked within each category that it appears in. For example, if you had a health project in Africa, it might appear third in all projects in Africa but fifth in all health projects.

Your project's ranking is based on the following criteria:

o 40% the amount of time since your previous update.

o 20% the amount of donors your project has attracted

o 20% the amount of money your project has raised, relative to other projects

o 20% how close the project is to being fully funded

Your ranking affects your visibility on the website and - to an extent - the likelihood of a donor choosing your project to give to.

Will donors visit my project?

Sometimes our donors request to visit one of our projects - this can be a great opportunity for you to promote your project and gain some dedicated supporters!

For New Organisations

What is GlobalGiving UK?

GlobalGiving UK is a UK charity which supports non-profit organisations all over the world by helping them to raise money for their projects from a community of online donors. Unlike a traditional foundation, we do not directly offer grants or financial support.

Our large community of donors can browse projects connected to the countries and causes they care about, and choose to support those that mean the most to them.

I need financial assistance, can you help me?

GlobalGiving UK works with pre-existing, registered non-profit organisations, helping them to benefit from online fundraising opportunities. Unfortunately, we cannot provide financial assistance to individuals.

My project needs materials - can you help supply items (computers, school supplies etc.)?

Unfortunately, GlobalGiving UK does not have the capacity to collect and transport supplies of any kind to projects. We do, however, work with projects to raise funds which they can use to buy such supplies in their own communities.

Who is eligible to post a project?

To post a project on GlobalGiving UK's website, organisations must meet the following criteria:

- The organisation is a registered non-profit organisation in good standing.

- The organisation is committed to updating donors at least every three months on the progress of the projects it posts on the website.

- The organisation's staff can communicate with GlobalGiving in English, including translating documents.

- The organisation does not discriminate in selecting its staff, board, or beneficiaries.

- The organisation satisfies GlobalGiving UK's application requirements.

- The organisation acknowledges that listing its projects on the GlobalGiving UK website does not guarantee that it will be funded.

Is there a fee for posting a project?

No, organisations are not required to pay a fee to join GlobalGiving UK or to post a project on the website. However, we use 10% of each gross donation (the original donation plus any Gift Aid) made through globalgiving.co.uk to contribute to our costs as a small UK charity. Of this 10%, we typically use 6% to cover the cost of providing the online fundraising platform and training services to your organisation, transferring money to projects across the world, and claiming Gift Aid, whilst 4% contributes to the cost of running our small team's operation costs.

How do I post a project?

To post your organisation's first project on GlobalGiving UK, you can take part in our next 'Project Challenge' or 'Grassroots Gateway'. These are opportunities for non-profit organisations from around the world to post a project on globalgiving.co.uk, start raising money online, and have the chance to become a long-term member of the GlobalGiving UK community. To join GlobalGiving UK and participate in the next challenge, please fill in our nomination form.

How long does it take to post a project?

Unfortunately, posting your first project on globalgiving.co.uk can be a lengthy process. How long this takes depends on how you (the project leader) first approach GlobalGiving UK - whether through a referral or a 'project challenge' or a 'Grassroots Gateway' challenge - and how quickly you complete the applicaiton process, as well as your ability to post the project itself. We apologise for the delay which may be necessary, but we are a very small organisation! If you want to post a project, the first step is filling out a nomination form.

I have completed the Nomination Form, what do I do now?

Thank you for your interest in joining GlobalGiving UK, we're delighted that you want to use our website! Now that you've completed the nomination form, your name will be added to our database of project leaders who have expressed an interest in joining GlobalGiving UK. We will contact you when the next opportunity arises for new organisations to post a project. New organisations join GlobalGiving UK through a 'project challenge' or ' Grassroots Gateway' challenge, which allows them a trial period of using the website. HOWEVER, because we're a small organisation, we cannot run these opportunities continuously. The normal length of time between completing your nomination form and being contacted by GlobalGiving UK is four months. We appreciate your patience.

I tried to complete the Nomination Form but there was no 'submit' button, what should I do?

We apologize for this complication! We recommend that you try completing the nomination form with a different browser. For example, if you generally use Safari, please try completing the form using Internet Explorer.

How does GlobalGiving UK decide which projects go on the website?

As a marketplace for giving, GlobalGiving UK does not discriminate based on an organisation's cause or activity. Instead, we allow our donors to choose the projects which interest them and make donations to the causes they care about most. However, to ensure the projects on the website are legitimate, we require organisations and projects to meet certain eligibility standards and to provide application documentation.

How do I receive funding that comes through GlobalGiving UK? How long does it take?

During the application process, project leaders are asked to provide their bank details in a Disbursement Form. We use this information to make disbursements once a month, accompanied by a Disbursement Report. For international organizations, funds are transferred on a monthly basis once at least £250 in total donations has been received for the project.

Is there a limit to how much money I can request?

Yes. GlobalGiving UK does not allow projects to request more than £1 million on the website. However, any project which requests more than £100,000 will be asked to provide detailed budgetary information and will require approval from GlobalGiving UK.

We strongly recommend that projects do not request such large portions of money. We have found that donors respond better to small, manageable budgets which allow them to feel that their contribution will make a real difference. We therefore recommend that you set a small budget (i.e. between £1000 and £5000). Setting a smaller goal is also to the advantage of your project since 20% of its ranking on the website is determined by how close the project is to reaching its fundraising aim.

Can GlobalGiving UK remove my project once it's been posted?

Yes. GlobalGiving UK can remove projects which fail to comply with our reporting requirements. We request that projects post a progress report at least every three months. If a project fails to do this, we will first issue a warning and then remove the project from the website.

Can I post more than one project at a time? How?

Yes, your organisation can have more than one project on the website at the same time. However, we recommend that you do not post multiple projects if you are new to GlobalGiving UK, as it is important for you first to learn how to successfully attract and engage with donors.